How to Use Email to Create a Better Customer Experience

How to Use Email to Create a Better Customer Experience

Cory Michael Sanchez Examples, Tips and Tricks Leave a Comment

Email is a powerful tool for your business, from marketing and promotion to customer service and engagement. When used correctly, email gives you a positive connection to your customers that can be used to enhance their overall experience and build more trust in your brand.

With so much value being placed on customer experience, we’re here to show you how to use email to create a better customer experience and enhance your brand.

Customer Feedback

Email gives you direct access to your customers, which can be used to get feedback and make improvements. Surveys, polls and other feedback emails can help you gain more insight into what your customers want and expect from you.

If you’re respectful of your customers’ time, you’ll find that many are willing to give you the insights you’re looking for. The key is to keep it short and infrequent so that your customers don’t feel bombarded by feedback requests from you.


Email can not only be used to engage leads and new customers, but it can also re-engage customers who haven’t interacted with your brand in a while.

Using automation, you can track your customers’ buying patterns and frequency. When there’s a long break in a customer’s pattern, the system will send an email to re-engage with them and bring them back to you.


Customer experience is all about providing value to your customers, which can be achieved in many different ways. By providing valuable, relevant information to your customers, such as the different ways customers may use your product or recent success stories, you’ll validate your product and give them ideas on how to use it to its fullest.

Brand Awareness

Using email for brand awareness is nothing new, but it still has benefits for the customer experience. When customers enjoy your products and brand, they want to receive updates to stay in the loop of the community. If you have special offers, promotions or other company news, share it with your customers to give them a stronger connection to your brand.

It’s important, though, to keep in mind that not every customer wants frequent updates. Fortunately, data collection and customization can help in this area, since you can find out your customers’ preferences and ensure that they’re receiving the level of communication they desire.


Generic emails are…well…uninspiring. Fortunately, many tools exist to give you insights into the mindset of your customers and create targeted, personalized email experiences. By giving your customers emails that are completely relevant and valuable to them, you’ll create a stronger connection, better trust and higher profits.

Get Started With Mojo Global

Email is still a very powerful marketing tool when it’s used correctly. Enhancing the customer experience through email marketing comes from putting the customer first and being respectful of their wants and needs.

If you want to revamp your email marketing strategy to connect with more customers, Mojo Global is here to help. Our Done for You Leads Program will help you connect with customers who are looking for solutions you can provide, so contact us today to see how we can help!

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